Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. Personalised items are excluded from the right of withdrawal.
If, however, the goods are delivered in several partial consignments or pieces, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last partial consignment or the last piece.
In the case of a contract for several goods which you ordered as part of a single order and which are delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us
HALM Straws GmbH
Managing Director: Sebastian Müller
Danziger Str. 6
10435 Berlin
Phone: +49 (0)30 959994111
Fax: +49 (0)30 959994115
Email: contact@halm.co
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods, unless, owing to their nature, they cannot normally be returned by post (e.g. goods delivered by freight forwarder). In the latter case, we bear the costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their nature, characteristics and functioning.
Model withdrawal form
If you wish to withdraw from the contract, please complete this form and send it back.
- To
HALM Straws GmbH
Managing Director: Sebastian Müller
Danziger Str. 6
10435 Berlin
Fax: +49 (0)30 959994115
Email: contact@halm.co
- I/We (*) hereby withdraw from
the contract concluded by me/us (*)
for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*):
- received on (*):
- Name of the consumer(s):
- Address of the consumer(s):
- Signature of the consumer(s) (only if this form is submitted on paper):
- Date:
______________________________
(*) Delete as applicable
End of the withdrawal instructions